Refund Policy

At Hold Fast Coffee Co, we strive to provide you with the best quality coffee products and exceptional customer service. We understand that sometimes situations may arise where you may need to return or exchange a product.


Eligibility for Returns and Exchanges:

Perishable & Non-Perishable Items
We accept returns and exchanges within 15 days from the date of purchase.
To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it. Perishable items such as coffee beans or ground coffee cannot be returned or exchanged due to safety and hygiene reasons.

Returns and Refunds:

If you wish to return a non-perishable item, please contact our customer service team at
orders@holdfastcoffeeco.com within 15 days of receiving the product. You will be asked to provide proof of purchase, such as an order number or receipt. Once your return is approved, we will provide you with instructions on how to proceed with the return. Upon receiving the returned item, we will inspect it and initiate a refund. Refunds will be issued to the original payment method used during the purchase. Please note that shipping charges and any applicable restocking fees may be deducted from your refund. If you have received an incorrectly fulfilled order, Hold Fast Coffee Co will cover the shipping cost of your returns and/or replacement product.


Exchanges:

If you received a damaged or defective item, please contact our team at
orders@holdfastcoffeeco.com. We will work with you to resolve the issue promptly and ensure a satisfactory resolution. In case of an exchange, we will replace the damaged or defective item with a new one. If the exact item is not available, we will offer you an alternative or issue a refund.


Return Shipping:

For eligible returns, you will be responsible for covering the return shipping costs.
We recommend using a trackable shipping service to ensure the safe return of the product.
In case of an exchange due to a damaged or defective item, we will cover the return shipping
costs.

Exceptions: Gift Cards

Gift cards are non-refundable, non-returnable and cannot be exchanged for cash.

Contact Us:

If you have any questions or concerns regarding our return and exchange policy, please reach
out to our team at orders@holdfastcoffeeco.com. Our team will be happy to assist you and provide further guidance.

Last Updated 1/21/25